Custom Pads – Any items that have Bespoke artwork or custom top cover colour will not be eligible for return. Once artwork / top cover colour is confirmed by the customer, our production begins and is intended for you specifically.
Sale / Clearance Items – Returns on clearance or sale items are not permitted.
Stock Items – We will accept returns or exchanges for different size, style, or colour for items that are unused and deemed resaleable. A refund for the item cost or an exchange is permitted within 30 days. In the case of an exchange the customer / buyer is responsible for shipping the returned and replaced item. There will not be a charge for restocking.
Wear and Tear – Over time gear wears down and gets beat up. We can repair items in-house, if a photo and description of the problem is presented, we can then provide a quote to repair.
Warranty – Warranties include material and workmanship defects. If a product does not meet the intended purpose or function then a replacement product will be provided free of charge. Notice of the defect must be given within 30 days of receiving the product.